Providing your ultimate leadership training programs.

Fresh Tracks Leadership Development provides hands on leadership training and consulting to ignite employee excellence and loyalty. Through interactive workshops and one-on-one consultations, we help you increase employee retention and engagement, directly resulting in brand loyalty from your customers and guests.

Our Services

Workshops, Seminars, Lunch & Learn's

Are you dealing with multiple generations in your office? Are you struggling to engage your employees? Strong leaders can empower teams to reach customer service standards that will keep clients coming back for more. All of our leadership workshops include specific action items for you to implement right away and can be custom-designed to fit you and your organization.  

Courses include:

  • Managing Multiple Generations (2.5 hours)
  • Performance Appraisals Made Easy And Stress Free (1.5 hours)
  • Delivering Your Message Effectively Using The *D.E.S.A Behavioural Index. (2 hours)
  • Ignite Your Employee Engagement (1 hour)
  • Three Secrets To Optimizing Excellence & Loyalty In Your Workplace (1.5 hours)

Consulting

We work one-on-one with business owners to develop a strategic plan for your training processes and procedures. Through a careful analysis, we custom-design a plan to ensure your team members have the best tools possible to achieve success and truly represent your business with the respect it deserves.

Team Learning

Group learning brings your team together to grow and support each other in an open and positive environment. Through professional facilitation, we create a fun and energetic atmosphere for teams to connect and collaborate on common challenges.

Courses include:

  • Creating teams out of silos (1.5 hours)
  • Train the Trainer (2 days)
  • Creating an engaged and loyal team (1.5 hours)
  • Why team meetings are critical and how not to waste time (1.5 hours)
  • D.E.S.A Behavioural Index (2 hours)
"My definition of leadership development is understanding daily, how I can serve my customers and employees better tomorrow, than I did today" ~ Yolanda Dye

Ignite Program Series

Ignite The Leadership Journey 

This popular and highly effective program series focuses on leadership and fundamental skills for your supervisory and emerging team leaders. Ensure your training process is achieving its desired outcome, reduce staff turnover, and discover how to engage your employees while increasing profits.

Program includes:

  • Training plan for on-boarding new team members
  • Three steps to effective feedback
  • Conflict resolution & management
  • Critical team meetings and how to run them effectively
  • Communication and team building using the D.E.S.A Behavioural Index
  • 6-month action plan for increased employee engagement

Ignite the customer service experience 

Designed to provide an in-depth understanding of customer service, this program uses a 4-quadrant system to explain customer service as a whole and why we need each section to increase profits. Learn how improving your customer service will increase the positive word-of-mouth about your business and improve your bottom line.

Program includes:

  • Importance of customer profiling
  • Understand how each customer/guest transaction can have an impact on your bottom line
  • Discover different customer behaviors that can increase revenues and improve team dynamics
  • T.E.A.M

CONTACT US

Fresh Tracks Leadership Development
Phone: 250-574-6660
yolanda@freshtracksleadership.ca